Returns Policy

We have a 30-day return policy on faulty or incorrectly sent items. which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thalathelabel.com.au Please note that returns will need to be sent back to us after contact has been made. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thalathelabel.com.au

Change of mind

We do not accept return of items for change of mind.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Care is taken when packaging your order, however if during delivery items are damaged, contact us and we will generally issue a store credit for that item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We do not accept returns on used or worn items.

Unfortunately, we cannot accept returns on sale items or gift cards.